The reviews present a mix of positive and negative experiences. One review praises a hotel for its immaculate and beautifully decorated rooms, exceptional customer service, and extremely convenient location, while another reviewer had an excellent stay marked by outstanding staff and service at the same hotel. Contrastingly, a diner at a restaurant experienced poor service, including a bartender who damaged an ID and lacklustre management response, combined with complaints about overpriced food. Another negative dining review mentioned food served without key ingredients and a long wait time. However, another review of a hotel shares a delightful experience with spacious, luxurious rooms, scenic balcony views, and helpful amenities, despite a minor issue with clammy bedsheets. These mixed reviews highlight excellent hospitality in some areas, while indicating significant room for improvement in customer service and dining experiences at the restaurant.